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Web Services Configuration

In this section:

Prerequisites

Web Services Port Configuration

Configure Application Manager Web Services to use SSL

Configuring TCP port numbers used for Communication

Configuring the Windows HTTP Subsystem

Editing the Application Manager Web Services Configuration

Prerequisites

The system requirements for Application Manager Web Services are:

Microsoft .NET Framework 4.0 Full (x86 and x64)

Microsoft Visual C++ 2015 x86 Redistributable package. This is required for both x64 and x86 versions of Application Control

For further information on required utilities and components, see the User Workspace ManagerInstall and Configure Guide.

Web Services Port Configuration

The Application Manager Web Service provides two communication routes:

With machines hosting the Application Control Agent to allow reporting of data.

With the Application Control Console to allow querying of collected data.

Communication with the Application Manager Web Service is via HTTP or optionally Secure HTTP (HTTPS), defaulting to the standard TCP ports 80 for HTTP and 443 for HTTPS. It is recommended that you use the default values, as these ports are already well known by firewall products and should provide the most trouble-free installation.

However, should you find you have port conflict with other software, follow the steps to configure the Application Manager Web Service to use ports that are free.

Configure Application Manager Web Services to use SSL

This process describes how to configure the Application Manager Web Services to use secure sockets for communication.

  1. Click Start > Run and enter MMC.

    The Microsoft Management Console displays.

  2. Click File > Add/Remove Snap-in... 

    The Add or Remove Snap-ins dialog displays.

  3. Select Certificates and click Add.
  4. From the Certificates snap-in dialog, select Computer account and click Next.

  5. Click Finish and then OK.

    The snap-in is added to the MMC.

  6. From the navigation tree, select Certificates (Local Computer) > Personal.
  7. Right-click Personal and select All Tasks > Import...

    The Certificate Import Wizard displays.

  8. Click Next.
  9. Click Browse and change select All Files in the Open dialog.

  10. Navigate to, and select, the required PFX file and click Open.
  11. Click Next.
  12. Enter the password for the private key and click Next.

  13. Select Automatically select the certificate store based on the type of certificate option and click Next.

  14. Click Next then OK to complete the import and close the wizard.
  15. Refresh the MMC.

    The certificate displays in the Personal > Certificates store.

  16. Right-click on the machine certificate and select Open.
  17. Select the Details tab.
  18. Select Thumbprint to display the value in the text box below.

  19. Copy the value and paste it into a text editor, such as Notepad.
  20. Remove any spaces from the value. This will be used for the certhash value in the commands entered in step 26.

  21. Click OK to close the certificate.
  22. Close MMC without saving.
  23. Stop Application Manager Web Services.
  24. From an elevated Notepad, open the following file:
    %ProgramFiles(x86)%\AppSense\ApplicationManager\AnalysisService\AnalysisServiceCore.dll.config
  25. In the file, change http://localhost:80/ondemand to https://localhost:443/ondemand and save.
  26. From an elevated CMD on the server, run the following commands, replacing the certhash values with your thumbprint value from step 20: 
    • netsh http add sslcert hostnameport=localhost:443 certhash=d3a081a09fbde478ecf58b22387955a5daeb87e4 appid={00000000-0000-0000-0000-000000000000} certstorename=my
    • netsh http add sslcert hostnameport=lb-svr2012-r2-5:443 certhash=d3a081a09fbde478ecf58b22387955a5daeb87e4 appid={00000000-0000-0000-0000-000000000000} certstorename=my
  27. Start Application Manager Web Services.
  28. From a browser, text the connection to the web service using https: https:// lb-svr2012-r2-5/ondemand 

  29. Authenticate with a valid user.

Configuring TCP port numbers used for Communication

For the two communication routes you can independently configure the ports used for HTTP and HTTPS, meaning up to four different port numbers could be configured.

However, for simplicity it is recommended that if you are changing port configuration that you make the same changes to both communication routes. If you are choosing to change the port used for HTTP, then make the change for HTTP on both routes and similarly if changing the Secure HTTP port.

Any firewalls on the machines participating in communication must allow connections over the configured ports.

Configuring the Windows HTTP Subsystem

The Application Manager Web Service uses the Port Sharing feature of Windows HTTP (HTTP.SYS), allowing it to co-exist with other applications making use of the same mechanism. At a basic level this is achieved by an application registering a portion of a URL, including a port number, for which it will be responsible for servicing requests.

The Application Manager Web Service runs under the account of Local Service, so you need to grant access to the port for that account. You can do this using the httpcfg.exe or netsh.exe tool, depending on the OS Version on which you have installed the Application Manager Web Services:

Running Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows 7, Windows 8, and Windows 8.1

Use the Netsh.exe tool to configure and display the status of various network communications server roles and components.

Do the following:

Open an administrator level Command Prompt and type: netsh http add urlacl sddl=D:(A;;GX;;;LS) url=<URL>

<URL> is the URL containing the port you wish to grant access to.

Editing the Application Manager Web Services Configuration

Editing the Application Manager Web Service configuration requires manual editing of its XML configuration file - AMAnalysisServiceCore.dll.config - located in the directory where the Application Manager Web Services are installed.

Default Installation Directories:

  • 32Bit OS - C:\Program Files\AppSense\Application Manager\AM Web Services
  • 64Bit OS - C:\Program Files (x86)\AppSense\Application Manager\AM Web Services

Caution: Before starting it is highly recommended that you take a backup copy of this file because an incorrect configuration can prevent the Application Manager Web Services from starting.

In the process below, <HTTP_PORT> is the port number you have chosen for standard HTTP communication.

  1. Using the Windows Services Administrative tool, stop the Application Manager Web Service.
  2. Open the AMAnalysisServiceCore.dll.config file in a text editor such as Notepad and navigate to the <services> XML tag.
  3. If required, do the following:
    • To reconfigure the Agent to Service communication, go to Step 4.
    • To reconfigure the Console to Service communication, go to step 9.
  4. To change the HTTP Port, navigate to the following the XML tag:

    <service name="AmAnalysisServiceCore.AmAnalysisWebService">

  5. Select the webHttpNonSecureBinding attribute and replace the address value using the following format:

    address="http://localhost:<HTTP_PORT>/AmAnalysisService

  6. To change the Secure HTTP Port, navigate to the following XML tag:

    <service name="AmAnalysisServiceCore.AmAnalysisWebService">

  7. Select the webHttpSecureBinding attribute and replace the address value using the following format:

    address="http://localhost:<HTTPS_PORT>/AmAnalysisService

  8. To change the HTTP Port, navigate to the following the XML tag:

    <service name="AmAnalysisServiceCore.AmQueryDataWebService">

  9. Select the wsHttpNonSecureBinding attribute and replace the address value using the following format:

    address="http://localhost:<HTTP_PORT>/AmAnalysisQueryDataService

  10. To change the Secure HTTP Port, navigate to the following XML tag:

    <service name="AmAnalysisServiceCore.AmQueryDataWebService">

  11. Select the wsHttpSecureBinding attribute and replace the address value using the following format:

    address="http://localhost:<HTTP_PORT>/AmAnalysisQueryDataService

  12. Save and close the AMAnalysisServiceCore.dll.config file.

    The text editor must be elevated to save the document.

  13. Using a text editor, open the AMAnalysisServiceCore.dll.config located in:

    C:\Program Files(x86)\AppSense\ApplicationManager\AnalysisService\AMAnalysisServiceCore.dll.config

  14. In the text document search for the following statement:

    <add key="ON_DEMAND_SERVICE_URI" value="http://localhost:80/OnDemand/"/>

  15. Replace the statement with the following:

    <add key="ON_DEMAND_SERVICE_URI" value="http://localhost:443/OnDemand/"/>

  16. Save and close the text document.
  17. Using the Windows Services Administrative tool, start the Application Manager Web Service.

    If there are any problems starting the Service, refer to the Windows Event Log under AppSense for error data.

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