Creating a New Catalog Item in ServiceNow

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Before integrating ServiceNow with Application Control, create a new catalog item for Application Control in ServiceNow using the following requirements. Additional variables and an altered workflow can be configured as appropriate.

In this section:

Create a New Application Control Catalog Item

  1. Type Catalog in the filter and search for Maintain Items. When clicked that will bring up the existing catalog items that come installed by default.

  2. Click New.

  3. Complete the Name and other fields as required, for example:

  4. Click Submit, then go back into the newly created item.

  5. Scroll down to the variables tab. Click New.

  6. Create a New variable, Single Line Text item for each of the following:

    • Question: Application / Name: Application

    • Question: User Name / Name: User_Name

    • Question: Computer Name / Name: ComputerName (from release 2022.3)

    • Question: Hash / Name: Hash

    • Question: Vendor / Name: Vendor

    • Question: Reason / Name: Reason

    • Question: Description / Name: Description

    • Question: Version / Name: Version

    • These values are case sensitive. Please enter values as they appear above.

  7. Create a New variable, Select Box item for each of the following. Under each New select box item add the Question choices options (once the select box has been created you can save time by save via the 3 lines icon, this will refresh the variable page with question options ):

    • Question: Resource Type / Name: Resource_Type – Click 3 Lines icon, save.

      • Text & Value: Application – Click submit

      • Text & Value: Windows Component

    • Question: Action / Name: Action

      • Text & Value: Allow

      • Text & Value: Allow and Elevate

      • Text & Value: Allow and Elevate (Excluding Child Processes)

    • Question: Windows Component / Name: Component

    • Question: Duration / Name: Duration

      • Text & Value: One Hour

      • Text & Value: Four Hours

      • Text & Value: One Day

      • Text & Value: Two Days

      • Text & Value: One Week

      • Text & Value: Two Weeks

      • Text & Value: One Month

      • Text & Value: Indefinitely

Make sure to Save all of the options.

Creating a ServiceNow Workflow

In this example, the workflow allows anything signed by Microsoft. This is to show what can be done in workflows, it may not be what is required in all situations. Please modify the workflow according to business requirements.


Type workflow into the Search and click Workflow Editor, then New Workflow.

Call it something suitable (Name: AC Workflow), Table: Request Item [sc_req_item] – Click Submit

Add the required workflow elements from the Core tab (right corner)

  • Utilities > X= Set Value

    • Name: Set Values to open

    • Values: State - Open

  • Conditions > If

    • Name: Signed by Microsoft

    • Conditions: Variables – Application Control Catalog – Vendor – Starts with - Microsoft

  • Approvals > Approval – User

    • Name: Manager Approval

    • Stage: Waiting for Approval

    • Approvers: Users – System Administrator

    • Condition for approval:

      • Wait for: Anyone to approve

      • When anyone rejects: Reject the approval

      • Approval column: approval

      • Approval Journal column: approval_history

  • Utilities > X= Set Value

    • Name: Approved

    • Stage: Complete

    • Values:

      • Approval – Approved

      • State – Closed Complete

  • Utilities > X= Set Value

    • Name: Set Rejected

    • Stage: Complete

    • Values:

      • Approval – Rejected

      • State – Closed Complete

Connect the workflow activities as follows:

When finished, in the top left corner of the dialog, click the 3 lines icon. Click Publish.

Updating the Application Control Catalog Item

Return to the Application Control catalog item and under the Process Engine tab > Workflow select AC Workflow. The Flow and Execution plan should be empty.

Follow these steps:

  • In the Portal Settings tab > Request method, set to Request.

  • Select Hide for all the other options.

  • Publish the catalog item by clicking Edit in Catalog Builder (top right).

  • Click the Review and Submit tab on the left-hand side. Click Submit.

  • State will now change to Published.

ServiceNow Instance Warning

The developer ServiceNow instances go into Hibernation overnight, so you’ll need to log back in each morning to trigger the instance to reawaken.