Deployment Agent

In this section:

Deployment Agent on Managed Computers

The Deployment Agent is installed on managed computers to manage communications between the product agent and the Management Center.

The Deployment Agent communicates with the Management Server to manage the download and installation of agents, configurations, and software package updates, and also sends event data generated by the product agents to the Management Server.

Language settings will determine the language used by the agent, refer to Localization settings for further information.

Install the Deployment Agent

Install the Deployment Agent on all computers to be managed by the Management Center. The Deployment Agent can be distributed using the integrated Install Deployment Agent functionality in the Management Console, by downloading the ClientCommunicationsAgent32/64.msi package from the Management Server website or by third-party deployment mechanisms.

It is recommended you set up Membership Rules and Deployment Groups in the Management Console before installing the Deployment Agent. Refer to the Management Center Help for further details.

The Install Deployment Agent functionality in the Management Console can be run in small and medium scale enterprise environments to deploy the Deployment Agent to multiple computers, or to repair or modify the URL path for currently deployed Deployment Agents to change the http or https prefix and port number.

IT administrators in organizations often create master images that include the operating system with all the required software and updates required for a new computer, as a labor-saving approach to setting up multiple computers. It is recommended to install the Deployment Agent on a master image prior to rolling out to computers in your organization.

Integrated Install Deployment Agent Functionality

The Management Console provides an Install Deployment Agent function that allows you to deploy the Deployment Agent to multiple computers that match the Management Center Deployment Group and Membership Rules. The agent can be deployed on a Microsoft Active Directory network in small or medium scale environments.


Install Deployment Agent functionality detects the Management Center deployment groups and uses group membership rules to provide the list of computers to which the Deployment Agent can be deployed. Active Directory is queried for active directory types for membership rules by computer, groups, and containers. Alternatively, you can manually include or exclude computers from the list by NetBIOS Name.

The Deployment Agent can only deply the Deployment Agent to computers that are members of Deployment Groups configured in the Management Center console.

The software requirements for the target client computers are detected and the latest 32-bit or 64-bit version of the Deployment Agent installation package is downloaded.

Packages are distributed to the target computers and installed silently with the correct URL of the Management Server.

The basic steps required to install the Deployment Agent are as follows:

Install Deployment Agent Manually

You can manually install the Deployment Agent on a managed computer by downloading and running the ClientCommunicationsAgent32/64 installation package on a client computer.

Note, to run the installer from the command line, using a script for example, refer to the Command Line Install topic.

All prerequisites should be installed before manually installing the Deployment Agent. See Prerequisites for further details.

  1. Launch a web browser and navigate to the Management Server website at the following address:

    https://[computer name]/ManagementServer

    If you have not configured SSL communications, use the HTTP prefix for the Management Server website: http://<computer name>/ManagementServer/

    The Management Center download page displays.

    The Downloads page is best viewed in Internet Explorer 8 or higher.

  2. Make a note of the Management Server URL displayed in the download page.

    You can also download: Management Console, EULA, Release Notes, Application Control, Environment Manager and Performance Manager Consoles, and Prerequisites Software.

  3. Download and run the appropriate 32-bit or 64-bit ClientCommunicationsAgent installation MSI package.
  4. In the Deployment Agent installation Welcome screen, click Next.
  5. In the License Agreement screen, read the license agreement. If you accept the terms, select and click Next.
  6. In the Installation Directory screen, leave the default installation directory unchanged, and click Next.

    The Settings screen displays.

    Enter the Management Server computer name, http://<Computer Name>/

  7. If you have configured SSL communications, use the HTTPS prefix for the Management Server website: https://<computer name>/
  8. Click Next to proceed.
  9. When the installation is complete, click Finish to exit the installation wizard.

You have now successfully installed the Deployment Agent. The host computer is able to connect to your Management Server, ready to download product agents, license, and configuration software packages according to the settings configured for the deployment group to which the current computer belongs.

Install Deployment Agent in Silent Mode

You can install the Deployment Agent silently via a third party deployment mechanism or from a command prompt.

Use the HTTPS prefix for the Management Server website only if you intend to install an SSL certificate on the server computer and managed computers are located in the same Active Directory domain as the Management Server.

msiexec.exe /qn /i "<MSI file path>\CommunicationsAgent.msi" WEB_SITE="https://<Management Server Name>/" GROUP_NAME="<DeploymentGroup>"

  • /i - Install
  • /qn - Quiet mode install without the user interface.
  • WEB_SITE - Enter the Management Server website address using the name of the host computer.
  • GROUP_NAME (optional) - Enter the Deployment Group name to which the Deployment Agent should register. The Deployment Agent can only register with a group that is set up to allow the agent to self-register. Otherwise, the agent attempts to register with the Management Server deployment groups according to group membership precedence:
    • GROUP_NAME self-register
    • Deployment Groups - membership rules
    • (Default)Group – if no match is found

Allow self-registration with this group

You can set up a deployment group to allow the Deployment Agent to self‑register with a specific group when installed using the command line.

This option is disabled by default but provides an alternative method for installing the deployment agent on managed endpoints to register with a specific Deployment Group on the Management Center rather than predefining the group membership in the Management Console.

Enable Allow self‑registration in the Deployment Agent Permissions section on the General tab in the Settings work area for the relevant Deployment Group.