Environment Manager Telemetry

Telemetry data can help us measure the quality, scalability, reliability and capabilities of our products. Using such data can enable us to deliver the solutions our customers demand faster, and alert us to areas which customers would find less useful. Environment Manager 2021.3 introduced telemetry for license data. Information is supplied by the agent only.

The gathering of this telemetry data is in-line with our existing EULA agreement and does not include any sensitive or personally-identifiable data.

Data gathered

License telemetry collects the following information:

• The customer name - as supplied by the license(s)

• The machine name

• An agent identifier

• The product version

• The number of currently logged on users

• The list of license keys

The data is sent every hour.

Withholding telemetry data

The telemetry data is gathered by default. However, any customers not wishing to participate can withhold sending of data by creating a REG_DWORD value LicenseTelemetryMode in HKEY_LOCAL_MACHINE\SOFTWARE\AppSense\Common and then setting the value to 0.