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File Director telemetry

Ivanti learns most about our products from the real-world experience of our valued customer base. We greatly value the feedback provided to us. However, to make the best-informed decisions on future developments of our products we need a wide view of deployment and adoption data.

Telemetry data can help us measure the quality, scalability, reliability and capabilities of our products. Using such data could enable us to deliver the solutions our customers demand faster, and alert us to areas which customers would find less useful.

Ivanti want to ensure a high level of transparency on this topic. The telemetry data is listed below and is the same set of data that our customer support teams use to resolve user issues. The gathering of this data is in-line with our existing EULA agreement. Nevertheless, any customers not wishing to participate can withhold this data from being sent.

Data gathered

In this release of File Director, we have introduced some basic telemetry into the product. Data will be gathered from each appliance and sent to a secure Application Insights instance.

Data collected:

Customer name

License key

License key count

Server version number (Marketing No.)

Cluster ID (this is a hash of the cluster name and port)

Appliance Hostname

Support mode status

Firewall changes

To allow this data to reach Ivanti there is a requirement to open some outgoing ports within your server’s firewall.

Please refer to the Outgoing Ports > Telemetry section of this Microsoft article.

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