File Director for users
About File Director
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Manage file shares (2020.2 and earlier)
Note, File Sharing
Support for file sharing was withdrawn in File Director 2020.3. This affects Windows and web users of the software. As a user, when the upgrade to File Director 2020.3 or later is applied, any quick links you have configured will no longer work and external logon will no longer be possible.
FAQs
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Why can't I log in?
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What is the File Director folder?
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What are the File Director clients?
File Director has clients for Windows, Apple Mac and mobile devices (iPad and iPhone). When a network connection is available, the clients synchronize your local folder and let you access files through your File Director folder.
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How do I change or retrieve my password?
If you have forgotten your password or want to change it, contact your IT Support department.
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Is there a way to recover deleted files?
You can usually restore them from your Trash or Recycle Bin. If that fails, contact your network administrator who may keep a backup of your home folder.
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Which file types are compatible with File Director?
You can save any file on your computer to your File Director folder and download it to your device. File Director's internal viewer on iOS devices opens text and image files. To open other file types, you must have an appropriate app installed on your device. If you are having difficulties opening a file in another app, it may be that your organization has restricted this behavior.