Management Center Telemetry
Ivanti learns most about our products from the real-world experience of our valued customer base. We greatly value the feedback provided to us. However, to make the best-informed decisions on future developments of our products we need a wide view of deployment and adoption data.
Telemetry data can help us measure the quality, scalability, reliability and capabilities of our products. Using such data can enable us to deliver the solutions our customers demand faster, and alert us to areas which customers would find less useful.
Launched in release 2020.2, Ivanti want to ensure a high level of transparency on this topic. The telemetry data we gather is the same data set our customer support teams use to resolve user issues. It is listed below.
Management Center telemetry data is gathered from each appliance on a weekly basis and held in a secure Application Insights instance.
•Management Server version
• List of licensing codes
• Total number of endpoints
• Number of endpoints that have polled in the last week
• List of agent versions that are deployed and the count of each version
Note, this is the language version of the User Workspace Manager Suite Installer; not the language of your OS.
Withholding telemetry data
The gathering of this telemetry data is in-line with our existing EULA agreement and does not include any sensitive or personally-identifiable data. The telemetry data is gathered by default. However, any customers not wishing to participate can withhold this data by changing the TelemetryMode engineering key.
1.From the Start menu select Run, In the Run dialog, enter
regedit.exe to open the Registry Editor.
2.Navigate to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\AppSense Technologies\Management Server\TelemetryMode
3.Enter the string value required:
Telemetry data is sent
|Telemetry data is written to the log file but is not sent to Ivanti|
|Data is not collated or sent|
4.Restart the Ivanti UWM Scheduler service.