In this section:

Connect to the Management Server

Connect the Management console and Product consoles to the Management Server using the Select Management Server dialog box.

You can add, edit and delete listed servers. When adding or editing a server, provide the friendly name, enter a server name or IP address and provide the connection type (HTTP, HTTPS) and port number. You can also browse the network or Active Directory to select a server.

When connecting, you are prompted for credentials using the current user account or a custom user for which you need to provide name, password and domain.

In the product consoles, you connect to the Management Server when attempting to open a live configuration on a remote computer or when saving a configuration.

Select Management Server

The Select Management Server dialog displays when you select Home > [Server] > Actions panel > Connect...

The dialog allows you to connect to a Management Server and maintain the list of Management Servers with which you regularly connect.


  • New Server – Click to add a server to the list by providing details in the Add Server dialog box, including friendly name, server name (computer name or IP address), connection type and port number (HTTP/80, HTTPS/443).
  • Edit Server – Click to edit a listed server by providing details in the Edit Server dialog box, including, friendly name, server name (computer name or IP address), connection type and port number (HTTP/80, HTTPS/443).
  • Delete Server – Remove the highlighted server from the list.
  • Remove Cached Credentials - Select to delete any cached connection credentials.

The Management Server dialog prompts you to provide credentials for connecting to the selected server either using the currently connected user account or a custom user. You can browse for a user on the active directory or local network, provide a password and, where appropriate, the domain.

If Remember me is selected the credentials are cached.

Management Server

The Management Server node provides an overview of the Management Center with getting started points.

The overview has Launch Console buttons for each of the User Workspace Manager products, Application Control, Environment Manager and Performance Manager.

The lower section of the work area presents a summary of the connection status of the Management Server and details on deployment groups, computers and alerts.

Deployment Statistics

For each of the DekstopNow products Application Control, Environment Manager and Performance Manager, data is gathered and reported on in the following three areas:

  • Number of agents installed
  • Number of configurations installed
  • Polled in Last 30 Days - Number of computers with an installed agent that have polled the Management Server within the last 30 days.

    Agents and configurations are included in each count if they have a status of Installed, Pending Uninstall, or Unmanaged.


  • Connected To - Indicates the name of the server the Management console is connected to.
  • User - The name of the user currently logged on. Click the link to view and edit the server permissions for the current user. Note that you can only edit if you have permission.
  • Global Permissions - The global permissions of the current user. For example, Modifier and Viewer.

    Click the link to display the system wide server roles.

Deployment Groups

  • Deployment Groups - Displays the number of deployment groups defined within the Management Server.
  • Deployed - Displays the number of deployment groups that are deployed.
  • With Errors - Displays the number of deployment groups with errors, for example a failed package deployment.


  • All - Displays the number of managed computers defined in the Management Server.
  • Deployed - Displays the number of computers with packages deployed.
  • Offline - Displays the number of computers offline. A computer shows as offline if the Deployment Agent does not poll back within twice the default poll period.
  • With Errors - Displays the number of computers with errors. An error occurs if an attempt has been made to deploy a package and it has failed.

    Click a link to go to the All Computers view.


  • All - Displays the total number of alerts.
  • Alert rules allow you to specify the event criteria to match with an incoming event to generate an alert. Alert rules allocate a severity for an alert and matches against the specified event ID. Alert rules can also match against any value for computer or user to generate more specific alerts.
  • Critical - Displays the number of critical alerts.
  • New - Displays the number of new alerts.
  • New in Last 24 Hours - Displays the number of new alerts in that have be generated in last 24 hours.

    Click on any of the links to view further detail.


The Actions panel provides the following options:

  • Connect - Launches the Select Management Server dialog. Select a Management Server to connect to. If already connected to a Management Server it is automatically disconnected when another one is selected.
  • Download Page(only available when connected to a Management Server)- Displays the Management Center download page in a web browser. All available software releases are listed for download.
  • Settings - Launches the Settings dialog.

    • Show 'Getting Started' on home screen - De-select to hide the Management Center Getting Started section from the Server Overview screen when you next launch the console.
    • Communication Settings - Timeout values are set to determine the amount of time the Management Console should wait to get a response from the Management Server, the default values are set to 60 seconds. Be aware that if you set the value too low theManagement Console may not be able to communicate with the server and if the value is set too high then the Management Console may stall if there is a communications issue.

      • General Timeout value is used by the Management Console when communicating with the Management Server.
      • Report Timeout value is used by the Management Console when generating a report.
  • Details - Launches the Server Details dialog which displays all of the server details.

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