How to Manage Line Item Exceptions

If your Status panel in the CAM Purchasing console includes a yellow Exceptions section at the top right of the screen, you have line items that are reconciled to a License Analytics title, but are either not associated with a contract or a quantity unit is not specified. To get meaningful results in License Analytics and prevent exceptions, we recommend correcting these issues.

To manage line item exceptions:

  1. From the Status panel's yellow Exceptions section, select the first link in your list.
  2. In the right pane, select the Edit link associated with a line item.
  3. Do one of the following, depending on the issue:
    • Select a contract to which to associate the line item.
    • Enter a unit quantity for the line item, if required.
  4. Click Save.
  5. Back at the list of line item exceptions, repeat these steps for each of them until you've corrected all of the exceptions in the list.