Implement the OOTB Service Catalog (by Creating a New Service Catalog Widget)

Create a new Widget to implement the OOTB Service Catalog.

Create a New Service Catalog Widget

1. In CSM Administrator, create a new Blueprint.
2. Open the Widget Manager and create a new Action Catalog Widget.
3. In the Widget dialog, select the Display page. Choose Cards with Search from the Style drop-down menu.
4. The image on each parent-level card will show up as either custom images or pre-CSM 9.2.0 OOTB images. In the Groups page, select the Display Options button for the top-level Group.
5. Select the Show image next to each item check box.
6. Select the Field with Image option, then select Linked Image from the drop-down menu.
7. Complete the rest of the necessary fields to complete the Service Catalog Widget.

Map Description Fields

8. Important: The Incident Category and Incident SubCategory lookup tables also need a description field to take advantage of the Cards with Search theme. The title and description text in each parent-level card are mapped to the description fields in the Service Major Business Object. The child-level cards are mapped to description fields in the Incident Category and Incident SubCategory Lookup Tables.

   

   If your database does not have a description field in those Lookup Tables, perform these substeps:
   1. Add description fields to the Incident Category and Incident SubCategory Lookup Tables.
      
   2. Add the description field to the associated forms.
      

Add New Widget to the Portal menu

9. Open the Site Manager.
10. Right-click the Portal site you wish to add the new Service Catalog Widget to and select Edit.
    1. Select the Menu page.
    2. Select the Add action down arrow
    3. Select Add Action Catalog action...
    The Widget Manager opens.
11. Select the new Widget.