Keyboard Shortcuts
| Key | Action |
|---|---|
| F1 | Help |
| F2 | Rename current item |
| F3 | Show the legal values for a Field |
| F4 | Heads Up Display |
| F5 | Refresh |
| F6 | Displays the current User's information |
| F7 | Displays the current User's configuration items |
| F8 | Zooms the current Field (if a large text Field) |
| F10 | Select Menu |
| CTRL+C | Copy current text to the clipboard |
| CTRL+D |
Switch to the preferred culture. |
| CTRL+K | Paste the text from the current Field into Knowledge Search pane |
| CTRL+P |
Switch to the last culture you selected. |
| CTRL+S | Save the current record |
| CTRL+T | Toggle between form and list views |
| CTRL+V | Paste text from the clipboard |
| CTRL+W |
Switch between the preferred culture and the last selected culture. |
| CTRL+X | Cut current text to the clipboard |
| CTRL+Y | Redo last operation that was undone |
| CTRL+Z | Undo last operation |
| ALT+DOWN ARROW |
Drop-down a combo-box Move down in a list of records |
| ALT+LEFT ARROW | Move back to previous location |
| ALT+RIGHT ARROW | Move forward |
| ALT+F1–F8 | Select tab in the current Form Arrangement |
| CTRL+F4 | Go to Home Page |
| CTRL+F5 | Displays Self-Service settings (Self-Service setup must be configured on your machine and you must be on a customer type that is set up to be exposed via Self-Service) |
| CTRL+SCROLL | Zoom in/out in Editors |
| CTRL+SHIFT+E | Email current customer |
| CTRL+SHIFT+K | Paste the text from the current Field into Knowledge Search pane and searches |
| SHIFT+DRAG | Ignore snapping in an Editor |
| Defined in our database, but can be changed by the User: | |
| CTRL+SHIFT+I | New Incident |
| SHIFT+ALT+C | Go to Quick Search for Customer |