Create a Security Group
If an existing Security Group has similar permissions to what is required for a new Security Group, create the new Security Group by duplicating the existing group and editing its configuration.
The Managed Service Provider (MSP) includes two Security Groups for administering services. There are situations where additional Security Groups can be beneficial. There may be a person on site at a Company who needs the ability to resolve open Incidents but does not need all the permissions granted to the Company Service Desk 1. For situations like this, CSM allows you to create a new Security Group by copying an existing Security Group, naming the new Group, and configuring the Group's permissions.
To create a Security Group: