The Difference between Out-of-the-Box Content and Platform
CSM provides two layers of data: Out-of-the-box (OOTB) content and Platform.
- Core Platform
The underlying layer of CSM that sits on top of the SQL server and provides the tools (example: Form Editor, Automation Processes, widgets) used to create and customize the functionality and design (example: Form layout, process workflow, dashboard display) of your CSM system. The platform can be upgraded without affecting your data using the System Upgrade tool.
- Out-of-the-Box (OOTB) Content
Predefined functionality and design (example: Form layout, process workflow, dashboard display) that is applied with new installations on top of the platform. Typically, system administrators modify the OOTB content to fit the needs of their organization. OOTB content cannot be upgraded without overwriting existing data, but system administrators can apply new functionality to their system either manually or using mApp Solutions.
The following figure shows the three layers of CSM:
Find the CSM Platform Version
To determine which platform version you are using:
- On the
CSM Desktop Client
or
CSM Administrator
menu bar, select
.
The version number displays in the window.
Find the CSM OOTB Content Version
To determine which OOTB content version you are using:
- In CSM Administrator, create a Blueprint.
- On the menu bar, select .
- Select the Blueprint scope.
- Right-click the
Content Version Stored Value, and then select
Edit.
The version number displays in the Value field.
Do not edit the Value field.