Define Business Object Settings
Business Objects must be defined for Business Object Records to be created or updated and associated with remote support session history.
Add | Select to add the highlighted Action. See Chat Actions window options below. |
Edit | Select to edit the highlighted Action. See Chat Actions window options below. |
Remove | Select to remove the highlighted Action. |
Up/Down Arrow buttons | Select to change the order of the selected Actions. |
Clear Default |
Select or clear Business Object defaults to determine what type of Business Object CSM creates after the end of a remote support session that was not launched from CSM (example: sessions launched from the BeyondTrust Web Portal or BeyondTrust Representative Console).
When a remote support session is not launched from
CSM,
CSM does not have any information about the type of Business Object to
create after a session ends. By setting a Business Object as the default,
CSM creates a new object of the specified type if no Business Object
information is available when a remote support session has ended. If no default
Business Object is selected and a remote support session is not initiated
through
CSM, the event is ignored and no action taken.
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