When you add Form Controls to the Incident form for CKCS, you add two
links that allow you to search for a CKCS solution and a Specifics Form that
holds CKCS options (example: E-mail CKCS Article to Customer, Unlink CKCS
Article, etc.).
To add Form Controls to the Incident Form:
- From the Object Manager, select the
Incident Business Object and then
Edit form link.
- In the Form drop-down list, select
CKCS Mod - Incident Form.
- Select the
Search CKCS icon and links, the
Show CKCS Window link, and
Specifics Form Form Control simultaneously.
- Click
Edit>Copy.
- In the Form drop-down list, select
Default Form.
- Click
Edit>Paste.
- Drag-and-drop the
Form Controls to a desired location on the Incident Form.
Consider the following Specifics Form options:
- If your system uses Incident Specifics Forms, paste the new
CKCS window control over the Specifics Form using the exact same size in the
exact position and then remove the embedded Form border.
- If your system does not use Incident Specifics Form, place the
CKCS Form in a location that fits your form design.
- Click the
Update Blueprint button.