Add Accessories to a Computer CI and Mobile Device CI
Use the Incident Form in the CSM Desktop Client to add accessories to a Computer CI and Mobile Device CI.
To add accessories to a Computer CI and Mobile Device CI:
- In the
CSM Desktop Client, log a new Incident
().
A new Incident record is created.
- Classify the Incident as a New Employee Setup:
- Service Classification: Select
Employee Support >
Add/Change >
New Employee Setup.
The New Employee Specifics Form opens.
Note: The configured Computer and Mobile Device accessory and cost values are also available on the New Device Specifics Form. Access the form by classifying the Incident as a Request New Computer (Service Classification: Desktop Management > Computer > Request New Computer).
- Service Classification: Select
Employee Support >
Add/Change >
New Employee Setup.
- In the Computer section, select an
item
from the Computer drop-down menu (example: Latitude E5530 Laptop).
Your department must have defined permissions to access the item.
The defined Computer accessories display.
- Select an
accessory check box (example: Carrying
Case $59.99).
The price of the accessory is added to the Computer Details calculation, and an Ordered [Item] check box displays on the form.
- Select an
accessory check box (example: Carrying
Case $59.99).
- In the Mobile Device section, select an
item from the Mobile Device drop-down menu (example: iPhone 5 32GB).
The defined Mobile Device accessories display.
- Select an accessory check box (example: Car Charger $19.95).
The price of the accessory is added to the Computer Details calculation, and an Ordered [Item] check box displays on the form.
- Select an accessory check box (example: Car Charger $19.95).
- Complete the Incident logging process.