Attach a Record to Another Record
Use the Attachment button to link a record to another record as an additional reference (example: Link a Knowledge Article Record to an Incident Record). Business Object Attachments are linked, and cannot be searched in connection with the Business Object.
To attach a record to another record:
- Open a record in the Desktop Client.
- Click the
Attachment button
, and then select Objects.
- Select a Business Object (example: Knowledge Article).
- Select the record to link (example: Knowledge Article 10006).
Search records using the Search Control located below the toolbar of the Selector.
-
Select OK.