About Counters

Use a Counter to increment:

  • Record IDs (example: Incident, Problem, Change, etc.)
  • Purchase Orders
  • Asset Tags
  • Announcement counts

    Counters Overview

In CSM, Counters can be used by Expressions to increment values in:

  • Fields (ex: Record ID values).
  • One-Step Actions (ex: On a Purchase Order to generate a new tracking number).

CSM provides several OOTB Counters. Use these OOTB Counters as-is, edit them, or create new Counters using the Counter Manager.