Define a Logical Expression

A Logical Expression is an Expression that uses one or more conditions (example: Incident.Status does not equal Closed) to return a true or false value.

To define a Logical Expression:

Create an Expression.
In the Editor drop-down list, select Logical.
The Logical Expression section opens.
Define the Expression condition:
1. Select a value from the Token Selector in the far left Value drop-down list (example: Incident.Status).
2. Select an operator from the Operator drop-down list (example: Not Equal).
3. Select a value from the Token Selector in the far right Value drop-down list (example: Closed).
  If the Field is validated, the Legal Values button displays to the right of the drop-down list. It allows you to choose from a list of appropriate values.
(Optional) Add additional related Expressions:
When additional Expressions are added to the Logical Expression, all conditions in the group must be true for the Expression to return a True value.
1. Select Advanced.
  The Advanced section opens and displays the defined Expression.
2. Define a Group Expression:
  1. Select New, and then select Group Expression in the drop-down list.
    The Grouping section opens.
  2. Select a Grouping condition:
    - All of the items in the group must be true.
    - At least one of the items in the group must be true.
    The Grouping condition displays in the Advanced section.
(Optional) Define an Expression that meets the Group Expression condition:
1. Select a value from the Token Selector in the far left Value drop-down list (example: Incident.Status).
2. Select an operator from the Operator drop-down list (example: Not Equal).
3. Select a value from the Token Selector in the far right Value drop-down list (example: Resolved).
  If the Field is validated, the Legal Values button displays to the right of the drop-down list. It allows you to choose from a list of appropriate values.
(Optional) Add additional Logical and Group Expression conditions.
Select Save.