Import Knowledge

Use the Import Knowledge Wizard to import third-party Knowledge Bases so that canned Knowledge Articles can be imported into and accessed from within CSM.

Good to know:

• When you import Knowledge, it might be located in a number of directories. Just point to the root of the knowledge directory, and CSM finds all of the appropriate files.
• You can create or import Knowledge Articles with embedded screenshots, numbered lists, and other Rich Text formatting.

To import Knowledge:

1. In the CSM Administrator main window, select the Database category, and then click the Import Knowledge task.

   The Import Knowledge Wizard opens.

2. Read the Welcome information and click Next.

   The Server Location page opens.

3. Click the Ellipses button to navigate to the location of the KnowledgeBroker data.

   The Browse For Folder window opens.

4. Select the folder that contains the knowledge data.

5. Select OK.

   The window closes to return to viewing the Import Knowledge Wizard.

6. Select Finish.

   A message window opens indicating that the import is complete.