Knowledge Pane Options

The Knowledge Pane allows you to define specific Knowledge Sources for each Search (example: Search KAs, but not Google). The Knowledge Pane is dynamic so search options vary based on the Business Object you are searching (example: You will see a different list of options when working on an Incident than you will see when working on a Problem). If you are not working with a particular Business Object (example: When you view a Dashboard), the Knowledge Pane shows a minimal set of search options.

The following figure is an example list of search options:

Search options include the following behaviors:

• Select the Show Option check box to view options.
• Select a Knowledge Source check box (examples: Knowledge Articles, Attachments) to search the corresponding Knowledge Source. For Attachments, the search returns results that match the text within .txt, .doc, and .xls files and will return any file type with a matching file name.
• Click the Blue Down arrow to view additional options (if available).
  Certain option changes will only be applied to future Knowledge searches.