Search Knowledge

Use the following tools to search Knowledge Sources. Results display in order of Relevancy ranking. This means the records most likely to be relevant to your search string display at the top of the results by default.

• Knowledge Pane: Search all Knowledge Sources from a pane in the CSM Desktop Client main window.
• Quick Search Widget: Search KAs from the Quick Search Widget.
• Quick Search in the Task Pane: Search KAs from the Task Pane in the CSM Desktop Client main window.
• Business Object Record: Search for KAs from any Business Object record. See Use Solution Search.
• Portal Search:Search for KAs in the Portal using a Site's configured Search.