Logical Modifiers

Logical Tokens use one or more conditions to return a True or False value (example: Incident.Status does not equal Closed).

There is only one supported operator for Logical Tokens, which is format. The format takes two values:

• Value if True: Value that will be displayed if the logical Token’s value is true.
• Value if False: Value that will be displayed if the logical Token’s value is false.

This allows for more flexible formatting of logical values than simply True or False.