Use the Queue Group Manager to create Queue Groups.
Users can create Queues Groups to meet the specific needs of their
company.
The Queues that you add to the group must have a Queued Object that
matches the Queue Group Business Object association.
To create a Queue Group:
- Open the Queue Group Manager.
- Select a scope and subfolder (if needed).
- Select a Business Object association.
- Select
Create New.
- Define general properties:
- Provide a display name to use within
CSM
(search this property in
CSM
Item Managers).
- Provide a description to use within
CSM
(search this property in
CSM
Item Managers).
- Select
Add.
- Select the
Queue that you want to add to the Queue Group.
- Select
OK.
The Queue displays in the
Queue Group window.
- Add additional Queues to the Queue Group.
- Select
OK.