Enabling RSS Feeds

RSS Feeds are disabled by default because they could potentially provide inappropriate access to data.

1. Open the Browser Settings window (CSM Administrator>Browser and Mobile>Browser Application Settings).
2. URLs to Cherwell Browser applications:
   • Portal: Leave this field with the pre-populated URL.
   • Browser Client: Leave this field with the pre-populated URL.
3. Enable RSS feeds:
   • Enable RSS Feeds from Cherwell Service: Select this check box to allow RSS Feeds.
   • Enable Anonymous RSS Feeds from Cherwell Service: Select this check box to allow anonymous RSS Feeds. The data available to anonymous feeds is based on the rights assigned to the Anonymous Security Group selected in CSM Administrator (Security Settings>General>Security Group when not logged in). In the OOTB database, this is the Anonymous Browser Security Group.
4. (Optional - For Advanced Users) Max Item Result: Use the web.config file in to set the max amount of returns for the RSS Feeds (QueryTopCount).

   Web-Forms settings and configuration information is stored in an XML file called web.config. By default, the web.config XML file is installed in the Web-Forms default directory: C:\Program Files\Cherwell Browser Applications\CherwellWebForms. Modify the default settings and configurations using the <appSettings> portion of the XML file using any XML Editor (ex: Notepad).

   To add the QueryTopCount settings to limit the returns to 250, include the command:

                        <appSettings>
                    

                        		<add key="TrebuchetDataSource" value="[Common]Cherwell Browser" />
                    

                        		<add key="ErrorHandlingCompatibilityMode" value="true" />
                    

                        		<add key="QueryTopCount" value="250" />
                    

                        	</appSettings>