You can view the Automation Processes that have run for a specific
record, including detailed status information for each run.
To view Automation Processes for a single
record:
- In the
CSM Desktop Client,
open a record, such as an Incident.
- Select
Tools>Current Record Automation Processes.
A list of Automation Processes that than run opens.
- You can:
- Select a specific Automation Process, and then click
Details to view information about the run.
- Click
Refresh to update the list with new run
records.
Tip: If you are navigating through a set of records, keep
the
Automation Processes run against dialog open
to see the Automation Processes that have run for each record.