Chat Service Integration Features Security Rights

Chat Service Integration Features rights are selected from the Category drop-down list on the Rights tab (CSM Administrator>Security>Edit Security Groups).

Right Description (when checked Check Box) Grant To:
Add chat session history to Business Objects? Allow: Allows selected Users to manually add a remote support session history to Business Objects using the Add Chat Session History command in the CSM Desktop Client.
  • System administrators
  • Managers
  • Users/Customers
Can process chat session events and create and modify Business Objects in web service?

Allow: Allows the Cherwell Web Service (CWS) to automatically process remote support session events as well as create and modify Business Objects by logging into Cherwell as a User specified in the General page of the Chat and Remote Support Connector Settings window.

Note: This setting is for Users who are configured to be logged in by the CWS that processes BeyondTrust remote support session end notifications. If this privilege is not allowed, the web service will ignore all BeyondTrust events.

  • System administrators
  • Managers
  • Users
Chat settings? Edit: Allows selected Users to edit remote support service settings (CSM Administrator>Security>Edit Chat and Remote Support Connector Settings).
  • System administrators
  • Managers
  • Users
Request a new chat session? Allow: Allows selected Users to initiate new remote support sessions using the New Chat Session command.
  • System administrators
  • Managers
  • Users/Customers
Request a new device administrator session? Allow: Allows selected Users to remotely control a device using the Remotely Administer a Device command.
  • System administrators
  • Managers
  • Users
Request chat service information? Allow: Allows selected Users to access information about the BeyondTrust remote support service (using the Display Chat Service Information command), such as API version information.
  • System administrators
  • Managers
  • Users/Customers