View/Manage Logged-In Users/Customers

To view/manage logged-in Users/Customers:

1. In the CSM Administrator main window, click the Security category, and then click the View Currently Logged-In Users task.

   The Logged-In Users Log window opens. All currently logged-in Users are listed alphabetically by login ID. Customers logged into the Portal will also be listed if they are using licenses. Regular Customers using the Portal (those not logged in) are not shown.

2. Click one or more Users.
3. Click an Action for the User:
   • Logout of module: Logs the User(s) out of the selected Cherwell product.
   • Logout all modules: Logs the User(s) out of all the Cherwell products the User is currently logged in to.
   • Lock user out: Locks the User(s) out of the selected module after they log out.