Configure Global Help Settings
Use Global Help system settings to provide an alternate help site to your users and customize support contact settings. Access Global Help settings from CSM Administrator ().
| Alternate Help Site | Define a custom Help System or site instead of the OOTB CSM Help System. After selecting the Alternate Help Site checkbox, provide an alternate Help System URL. |
| Pass Parameters | Select the Pass Parameters checkbox to enable passing parameters for the provided Help System URL. |
| Show Process and Terminology Help | Enables Process and Terminology Help in CSM. Process and Terminology Help text is defined in the Process and Terminology pages in the Business Object Properties or Field Properties windows. |
| Disable Reporting Error | By default, CSM allows users to send a Report Error e-mail to the Cherwell Support Team. Select the Disable Reporting Error checkbox to disable the send error reports feature. |
| Alternate Report Error E-mail | Provide a custom e-mail address for error reports to be sent to instead of the default Cherwell Support Team e-mail address. |
| Alternate Support Phone Number | Provide a custom Support Team phone number
instead of the default Cherwell Support Team phone number.
The Cherwell Support Team phone number will remain in
several error messages, (e.g., upgrade errors) as directly contacting Cherwell
Support is the best way to solve those problems.
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