Global Settings Global settings control how CSM looks and behaves by default for all users or in some cases, users assigned to specific Roles. Configure Global settings from CSM Administrator. Configure Global System Settings Configure Global system settings for Search, Display, Dashboards/Calendar/Visualization, Catalog, Rich Text, Record Locking, Help, and more. Most of these settings can be configured Globally, by Role, and by user. Configure Global User Queue Settings Configure default options for each automatically created User Queue, including defining a History Record to track Queue options and enabling ownership transfer if records in a User Queue. Configure Global Task Pane and Search Control Settings Configure which items appear in the Task Pane or which Search Control is used on the CSM Menu bar. These settings can be applied to globally all Users or for Users assigned to specific Roles. Configure Custom Global Toolbars Create and configure custom Desktop Client toolbars to provide quick access to CSM operations for all Users or Users assigned to particular Roles. Configure CSM Remote Support Settings Configure Cherwell Mobile Settings Suggested Timeout Settings for CSM Learn about the many timeout settings in CSM and its supporting services. You can implement our suggested timeout settings in CSM for improved performance.