Using Web-Forms
Usage examples for Web-Forms:
Create a Customer Survey
Web-Forms can be used to measure customer satisfaction, complete the
following high-level steps to create a Customer Survey Web-Form.
- Create a Survey Business Object along with an associated form and grid.
- Create a One-Step that runs when an Incident is closed and
generates a Survey record with a link to the Web Form.
When an Incident is closed, the One-Step then runs and creates a Survey Web-Form for the customer to fill out.
Tip: Create a WebinarSignUp Business Object using the same high level steps.
Create a Customer Inquiry System
Similar to Customer Survey's, Inquiries allow for customer
communication. Complete the following high-level steps to create an Inquiry
system that allows customers to request to be contacted by a company employee
(example: a salesperson):
- Create an Inquiry Business Object.
- Create an additional Form with company specific fields (example: product of interest, name, phone number).
- Add a link to the Web-Form to your website.