About Portal Action Catalogs

Use Action Catalogs in a Portal so Customers can select services from a Service Catalog.

An Action Catalog is a dynamic catalog of Actions that empowers Users and Customers to help themselves (example: Create a Service Catalog that displays all your Services with Actions to create Incidents and Service Requests).

When a Customer selects a hyperlink, an Action executes (example: Request Account creates an Incident record and categorizes it as a Request). The Action Catalog's theme, such as Cherwell Next, controls the fonts, colors, and block layout.