Log a CSM Portal Incident
In the OOTB CSM Portal, log an Incident from either the Service Catalog or a Configuration Item Form. You can log a Service Request directly from the Service Catalog.
To log an Incident or Request from the Service Catalog:
Remember: When you use the
Submit on behalf of feature, you are the requester and the
person you're submitting the Incident for is the Incident owner. The Incident
owner is the only one who can edit or add attachments to the Incident. Ensure
requesters understand this restriction so they can include all relevant
information prior to submitting the Incident.