If you have applied the JIRA v2.0
mApp Solution,
you can link a Problem to an Incident in JIRA.
To link a Problem to an Incident:
Note: Only available if both the Problem and Incident have previously
been posted to JIRA. To use this feature, Automation Processes must be enabled
and configured.
- In the
CSM Desktop Client,
open a Problem that has previously been posted to JIRA.
- Select the
Incidents tab.
- Select the Link
icon in the Tab toolbar.
- Select an Incident from the list that has been previously posted
to JIRA.
An Automation Process runs and adds a comment to both JIRA
issues indicating that the Problem and Incident are now linked. This may take a
few minutes.