Use the Form Editor (accessed from within a Blueprint in
CSM Administrator) to add
mApp Solution elements to the Incident Form.
Note: This functionality is only available if you have
applied the Skills Management
mApp Solution.
To add the Skills Management Elements to the
Incident Form:
- From the
Current view drop-down list, select
Default.
- Under
Show object types, select the
Major option.
- In the Business Object tree, select
Incident.
- Under
Appearance, select the
Edit form link.
- From the
Incident forms list, double-click
SkillsManagement.
The Skills Management Controls Form opens.
- Select and copy the button or link from the Skills Management
Controls. Depending on your preference, you can copy both controls.
- From the
Incident forms list, double-click
Incident Overview.
The Incident Overview Form opens.
- Paste the button or link on the Form.
- Set the coordinates to position the button or link for each
Adaptive Layout. With the button or link selected, right-click and select
Position and Size.
The recommended coordinates are as follows:
Button
| Left: 440 Top: 815 | Left: 365 Top: 596 | Left: 365 Top: 720 |
Link
| Left: 1058 Top: 453 | Left: 43 Top: 1243 | Left: 43 Top: 2277 |
- Select
OK.
- Repeat steps 6-10 for each Adaptive Layout.
- To copy the location to other languages for each Adaptive Layout,
select the button or link and right-click
.
- Select the
Copy values to the following cultures option
and select all cultures that apply.
- Select
Apply.
- Repeat steps 12-14 for each Adaptive Layout.
- Save the Blueprint.