Customers enter support requests at Walk-Up Support locations, and
users manage the tickets using Dashboards.
Note: This functionality is only available after applying the Walk-Up
Support
mApp Solution.
To create an Incident on a Walk-Up Support
site:
- Log into the Portal and select
Walk-Up Support from the Site Selector.
The Walk-Up Support site displays. A Widget shows the
current support queue.
- Customers who need Walk-Up Support assistance select the
Start Here button.
A dialog with issue types appears.
- The customer selects an issue type from the pop-up dialog.
- The customer selects their name from the drop-down menu.
An Incident is opened for the customer. A pop-up window
appears telling the customer their queue position and average wait time
(automatically calculated by the
mApp Solution.
Users can manage tickets through the Walk-Up Support Dashboard.