System Requirements

CSM 10.2.0 Release Notes: learn about product and system requirements reserved for CSM use on client and server machines and supported versions of third-party applications.

Client Requirements

Hosted and on-premises environments.

Processor Minimum: Dual Core CPU or equivalent1
Memory Minimum: 3 GB (4 GB or more recommended, especially for certain actions, such as creating Language Packs)
Operating System

Windows 10 x86 or x64, Windows 8.1 x86 or x64. Pro or Enterprise editions required

Free Disk Space Minimum: 1.5 GB (2 GB recommended)
Networking Internet access required for online documentation feature
Desktop Browser2 CSM works with the current versions of the following desktop browsers:
  • Google™ Chrome™
  • Microsoft Edge; Microsoft Edge based on Chromium
  • Internet Explorer 11+
  • CSM Portal only: Firefox
  • Mac only: Safari
Mobile Browser3 CSM works with the current versions of the following mobile browsers:
  • Safari on the latest version of iOS
  • Chrome on the last two major versions of Android
Other

Microsoft .NET Framework 4.8 (required)

Transport Layer Security (TLS) 1.2

Server Requirements

On-premises environments only.

Processor Minimum: Dual Core CPU or equivalent4
Memory Minimum: 4 GB (6 GB or more recommended).
Operating System Windows Server 2019, Windows Server 2016, Windows Server 2012 R2, Windows Server 2012
Free Disk Space Minimum: 5 GB

Recommended: 10 GB

Networking

Internet access required for online documentation feature

Database

Microsoft SQL Server 2019, Microsoft SQL Server 2017, Microsoft SQL Server 2016, or Microsoft SQL Server 2014

We recommend using SQL Server on a separate server.

Note: Full-text indexing must be enabled. Requires SQL Standard Edition (minimum), either a Processor License or a Server License with sufficient number of Client Access licenses.
Other

Microsoft .NET 4.8 (required)

Erlang 21.3 (installed automatically with CSM; used for message queuing)

RabbitMQ 3.7.14 (installed automatically with CSM; used for message queuing)

Microsoft Visual C++ 2013 Redistributable Package (x64) (installed automatically when server is connected to the internet during installation; otherwise, must be manually downloaded and installed)

Internet Information Services (IIS) 7.5+ (required for Web Applications and when hosting the Cherwell Application Server in IIS)5

Transport Layer Security (TLS) 1.2

Other Requirements

Hosted and on-premises environments.

BeyondTrust (formerly Bomgar) mApp

See BeyondTrust Remote Support mApp.

Email Server running SMTP and POP or IMAP, Microsoft® Exchange 2016, Microsoft® Exchange 2013, or Microsoft® Exchange 2010
Load Balancing 6 7 Redis® Server 5.0.x and 4.0.x or Redis® Labs Enterprise Cluster (RLEC), any version.
Note: Redis Cluster is supported when CSM is running Redis Server 5.0.x.
Trusted Agent Server8 Dual Core CPU or equivalent9; 4 GB (6 GB or more recommended); 1 GB free disk space; Windows Server 2019, Windows Server 2016, Windows Server 2012 R2, Windows Server 2012
1 Recent model required.
2 CSM may work with other browsers, but certain features may not be available or work as expected.
3 CSM may work with other browsers, but certain features may not be available or may not work as expected.
4 Recent model required.
5 For IIS, Windows Communication Foundation (HTTP and Non-HTTP Activation) components are also required.
6 Optional. The Trusted Agent Server, Redis® Server, and Redis® Labs Enterprise Cluster are installed separately from the CSM server.
7 Testing was performed against open source Redis 4.0.14. No known compatibility issues exist with later Redis versions, however.
8 Optional. The Trusted Agent Server, Redis® Server, and Redis® Labs Enterprise Cluster are installed separately from the CSM server.
9 Recent model required.