Configure CSM Web Application Settings (URLs, Timeouts, RSS Feeds)
Use the Browser Application Settings window in CSM Administrator to configure CSM web application settings.
The following settings can be configured in CSM Administrator:
- URLs: To the Browser Client and Portal.
- Session timeout.
- RSS feeds: Enable feeds/anonymous feeds from the Cherwell service.
- Security: Enable or disable embedded frames, detailed error information, linked attachments (attachments via links instead of direct file attachment), and password auto-complete.
To configure web application settings:
- Open the Browser Application Settings window
( in
CSM Administrator).
- Configure URLs for the
CSM
web applications (CSM Portal
for customers;
CSM Browser Client
for users).
Note: These are used when the application needs to generate a URL for launching one of the web applications (example: when sending out Approvals).
- Portal: Specify the base URL for CSM Portal (example: http://MyServer/CherwellPortal).
- Browser Client: Specify the base URL for CSM Browser Client (example: http://MyServer/CherwellClient).
- Configure session timeouts:
- Session Timeout: Specify the number of idle minutes the system
should wait before timing out inactive sessions. In
CSM Browser Client
and
CSM Portal,
users will be given a warning two minutes before the specified timeout is
reached, with an opportunity to remain logged in. If they do not choose to
remain logged in, they will be logged out when the timeout is reached.
Tip: We recommend setting the session timeout to 90 minutes. You will also need to configure the application pool in IIS to have a value of at least 5 minutes greater than the session timeout. CSM cannot make this change directly.
- Session Timeout: Specify the number of idle minutes the system
should wait before timing out inactive sessions. In
CSM Browser Client
and
CSM Portal,
users will be given a warning two minutes before the specified timeout is
reached, with an opportunity to remain logged in. If they do not choose to
remain logged in, they will be logged out when the timeout is reached.
- Enable RSS feeds:
Note:CSM RSS feeds allow users with an RSS reader to subscribe to CSM data (such as newly created Incidents) based on a Saved Search or other criteria. Note that for RSS feeds to operate, the Cherwell Web Service must be installed. RSS feeds are disabled by default because they could potentially provide inappropriate access to data. See RSS Feeds.
- Enable RSS Feeds from Cherwell Service: Select this check box to allow RSS feeds.
- Enable Anonymous RSS Feeds from Cherwell Service: Select this check box to allow anonymous RSS feeds. If not selected, the URL requesting RSS data must contain user identification information. Anonymous feeds allow data based on the rights of CSM's Anonymous Security Group. See Anonymous Security Group.
- Configure web application security settings:
- Do not allow the browser applications to be embedded in a frame: Select this check box to disable web applications from being embedded in a frame (example: embedding a CSM application within the frame of another web page).
- Do not send detailed error information to client: Select this check box to keep the web applications from sending detailed error information when errors occur.
- Disable linked attachments in the browser applications: Select this check box to disable linked attachments (attachments created via links instead of direct attachment) in the web applications.
- Disable password auto-complete on login page: Select this check box to disable auto-complete for passwords during login. This requires users and customers to type their full passwords every time they try to log in to the web applications.
-
Select OK.