Incident Saved Searches

CSM provides numerous Incident saved searches to reuse for common criteria.

For more information, see About Saved Searches.

Saved Search	Returns	Association	Executed From
All Incidents	All Incidents and Requests.	Incident	Search Manager, Widgets
Closed on 1st Call (Incidents and Requests)	Incidents and Requests closed on the first call.	Incident	Search Manager, Widgets
Incidents by Priority	Incidents with a user-selected Priority.	Incident	Search Manager
Incidents Linked to Problem	Open Incidents that are linked to a Problem.	Incident	Search Manager, Widgets
My Open Incidents	Open Incidents owned by me (current user).	Incident	Search Manager, Reports
My Open Incidents and Requests	Open Incidents and Requests owned by me (current user).	Incident	Search Manager, Widgets
My Teams Open Incidents	Open Incidents owned by one of my (current user) teams.	Incident	Search Manager
Open Incidents and Requests	Open Incidents and Requests.	Incident	Search Manager, Widgets
VIP Open Tickets	Open Incidents and Requests that are initiated by a VIP customer.	Incident	Search Manager, Metrics, Widgets
VIP Tickets	All VIP Incidents and Requests.	Incident	Search Manager