Log in to the
CSM Desktop Client or
CSM Administrator from the machine on which these Windows-based clients are installed.
To log in to the Windows-based clients:
- Double-click the
Cherwell Service Management icon
or
CSM Administrator icon
on the desktop, or select
Start>All Programs>Cherwell Service
Management or
Cherwell Administrator.
Note: If the
Automatically Use Connection Without Asking
check box was previously selected or if the system administrator already set up
a permanent database connection, the database connection window will not open.
- Select the
All Users tab to view database connections
available to all users or the
User tab to view database connections
available to only to the user logging in.
- Select a database connection. Typically, you connect using an
Application Server (3-tier connection), identified by the Application Server
icon
.
- Select the
Automatically Use Connection Without Asking
check box to automatically use this database connection each time
CSM is launched.
- Provide your
CSM login information:
- User ID: Provide your
CSM login ID. This could be domain name/network user name or just a
username).
- Password: Provide your
CSM password. Passwords are case-sensitive.
- Select
OK.
If you are assigned to more than one
CSM role and have not previously selected the
Automatically Use Selected Role check box, the
Choose Role window opens.
- Select the appropriate login role for the session.
- Select the
Always Use Selected Role check box to
automatically use the selected role at the next log in.