Problem Saved Searches
CSM provides numerous OOTB Problem Saved Searches. Notable Problem Saved Searches include:
Saved Search | Returns | Association | Executed From |
---|---|---|---|
All Problems | All Problems, regardless of status. | Problem | Search Manager, Metrics, Reports, Widgets |
All Top Issues | All Problems that are visible in the Portal. | Problem | Search Manager, Widgets |
Known Error | Problems that are known errors (completed Diagnosis and Workaround fields). | Problem | Search Manager, Metrics |
My Open Problems | Open Problems that are owned by me (Current User). | Problem | Search Manager, Metrics, Widgets |
My Team Open Problems | Open Problems that are owned by a Team to which I (Current User) belong. | Problem | Metrics, Widgets |
Open Problems | Open Problems. | Problem | Search Manager, Metrics, Widgets |
Open: Known Error | Open Problems that are known errors (completed Diagnosis and Workaround fields). | Problem | Search Manager, Metrics, Widgets |
Open: Known Error in Portal | Open Problems that are known errors visible in the Portal. | Problem | Search Manager, Metrics, Widgets |
Problems Set as Global Issues | Open Problems that are Global Issues (completed Diagnosis and Workaround fields). | Problem | Search Manager, Metrics |
Workaround Exists | Problems that have a defined workaround. | Problem | Search Manager |