Test the demo Email Monitor to ensure that email accounts and
Email and Event Monitor settings work properly.
For more information on the demo Email Monitor, see
Demo Email Monitor. To test the demo Email Monitor:
- Send a basic email to a test
CSM account.
- Access the sending account (example:
[email protected]) via an email service.
- Create a new email.
- Provide the email address monitored by the demo Email Monitor
in the
To: line of the email.
- Type
Test in the subject line.
- Type
Test in the body of the email.
- Send the email.
The email is automatically sent to the Email Monitor to be
scanned for properties that match the defined Monitor Items. Since the email
does not contain any Monitor Item properties in the demo Email Monitor, the
Email Monitor initiates the default Monitor Item, which creates an Incident in
CSM.
- Open the Incident created by the email.
- Open the
CSM Desktop Client.
- Select
.
A list of Incidents opens in the main pane.
- Select the
Created Date Time column header to view
the most recently created record first.
- Double-click the incident to open the record in the main pane.
Note: If the email is not immediately visible in the list of
Incidents, wait a few moments for the Email Monitor to recognize the account
changes and scan the account. If Incident is still not visible, make sure the
appropriate default Email Monitor settings are selected.