Attachments
An attachment is an entity that can be imported and/or linked to
for supplemental information. Examples include a document, an image, a record,
a web page, and a document repository.
About Attachments Attachments include any files that require a separate program to open, including documents, PDFs, pictures, and websites. For example, you might attach a Service Improvement Plan or Service Quality Plan to a record.
Use Attachments You can add attachments to emails, as a knowledge source, records, or document repositories.
Manage Attachments System attachments are managed using the Attachment Manager.
Configure Attachments Configure attachments to define settings and rights. Configuration procedures are completed in CSM Administrator .