Administrators use this task to configure Knowledge Mapping for Solution Search in CSM Administrator for Related Item
Navigation.
Although there are various ways to configure Knowledge Mapping, the recommended best practice is
to configure them within the same Blueprint used to configure related Knowledge Sources and
Solution Search Properties.
- Within the Blueprint created in the first task in this workflow,
select
.
The Knowledge Mapping window appears.
![](images/rin_solution_search_knowledge_mapping.png)
- In the
Search from drop-down list, select the
Business Object (example: Incident).
Note: For the purposes of configuring the
Related Item
Navigation Solution Search functionality in the
CSM Browser Client,
you only need to configure the list of
Knowledge Sources. All other fields on this
window are applicable to the Knowledge Pane functionality in the
CSM Desktop Client
only.
- In the
Knowledge Sources section of the window,
Add or
Remove items from the list (example: Known
Errors, Knowledge Articles).
- Select
OK.
These Knowledge Sources are now available for use when configuring Solution
Search Properties. See
Configure Solution Search Properties.
Note: When
configuring Internal Solution Search Properties, only the Internal Knowledge Sources
will appear (example: Known Errors, Knowledge Articles, Open Incidents).