About Business Object Lifecycles

Use Business Object lifecycles to manage workflows for business processes (example: Incident Management, HRSM).

When you define a lifecycle for a Business Object, you determine what statuses and stages an item passes through when a user works with it. For example, you could set up a lifecycle for the Change Request Business Object that has stages such as Assessment and Authorization, and statuses such as Draft, Risk Analysis, and Planning.

You can set up a lifecycle for any Major or Supporting Business Object and some Group Business Objects. Lifecycles comprise statuses and stages, jumps and transitions.

Note: Only Administrators can see and change Business Object Lifecycles.
Example lifecycles include:
  • Incident Resolution (IT Services Management).
  • Change Request Resolution (IT Services Management).
  • Onboarding Process (Human Resources Services Management).
Note: Business Objects and their associated lifecycles and form changes, are all managed within a Blueprint. To commit changes to your system, you must publish the Blueprint.