Prompts A Prompt is a display window that requires users to provide information before proceeding with a process or Action (example: Specify the reason for putting an Incident into Pending status). About Prompts Using Prompts Managing Prompts Configuring Prompts Web Service Lookup Example CSM Prompts can read an XML or JSON collection and display the values in a lookup table grid from an entire row or from selected fields in the collection. This allows users to easily select and use information from third-party web service calls. Parent topic:CSM Features