Searching

CSM provides an extremely powerful search engine and a host of search tools to help you efficiently and thoroughly search and filter your CSM data to locate a specific record or a set or records.

• Quick Search: This is a simple, single-use query that quickly displays search results according to the default sort order of Relevancy ranking.
• Knowledge Search: Use the Quick Search Widget or Knowledge Pane to run a search for Knowledge Sources. For more information, see Quick Search Widget or Search for Knowledge Using the Knowledge Pane.
• Query Builders: Available Query Builders are Stored Query Builder, Quick Search Query Builder, and Custom Query Builder. There are many out of the box (OOTB) Saved Searches in the Search Manager to use and re-purpose to meet your needs. Familiarizing yourself with the OOTB Saved Searches could save you time and give you a starting point for Searches you may only need to modify.
• Solution Search: CSM Browser Client provides a Solution Search from within a record.
• All Words or Any Words: Searches can be performed in a variety of ways using this logic.