Administrative Resources There are various methods for linking to CSM items from within CSM clients, from email messages, and in other applications. In some cases, you need an internal record ID, or RecID, to correctly construct URLs. Linking Directly to CSM Objects You can provide links (also known as deep linking) to CSM objects, such as records and Saved Searches. This is useful for adding links to email messages sent to users or to records on remote systems. Friendly Links and URL Encoding in CSM Use an expression in the email options or a One-Step™ Action to provide links to send inside of CSM. Finding Internal Record IDs Each CSM object has an internal ID, also referred to as a RecID. Typically, you do not need to know the internal ID, but this information is helpful for certain features. For example, internal IDs are useful for constructing URLs so users can link directly to CSM objects. Guidance for System Reliability and Stability Read Cherwell guidance for optimizing your CSM system for best performance and stability.