Use the
Work Hours page of the Automation Process Visual
Workflow Process Designer to define the Business Hours that will be used by the
Automation Process to calculate passed time.
To define Business Hours for the Automation
Process Visual Workflow Process:
- Open the Automation Process Visual Workflow Process.
- Select the
Work Hours page in the left pane of the
Current Step Details section.
- Define Work Hours properties. These options affect the Wait for
Time, Wait for Event, and Wait for Time or Event options listed under Events.
The options affect the time that passes between each step.
- 24x7: Calculates time passed between steps twenty-four hours
a day/seven days a week.
- Based on SLA: Calculates time passed between steps based on
the Business Hours defined in the Service Level Agreement (SLA).
- Working Hours: Calculates time passed between steps based on
the defined Business Hours of your company.
If you select Working Hours, you must also select specific
Business Hours using the drop-down list. To create new Business Hours for the
Automation Process, select the
ellipsis button to access the Business Hours
Manager.
- Select
OK.