Integration with Directory Services Workflow
You can configure the integration between CSM and a directory service. Most configuration procedures are completed in CSM Administrator.
Note:CSM provides a directory service with example settings selected. Use the
Directory
Services Worksheet to access the required configuration values that are
specific to an organization.
Using a directory service with CSM consists of both configuring Users and Customers, as shown in the figure.
To configure the LDAP integration:
- Configure CSM Directory Service settings
- Use the Test LDAP tool. This tool is only available for LDAP connections.